Help Center

FAQ

Shipping

Do you ship internationally?

How much does shipping cost?

Where do you ship from?

How long does shipping take?

Customs Fees, Additional Fees

Payments

What methods of payment do you accept?

Is my payment secure?

Donation Campaigns

Sizing

How do I know what my size is?

Do you have a sizing chart?

What do I do if my item doesn’t fit or I need to exchange or return it?

Shoes sizing and exchanges

Orders, Tracking

How do I check the status of my Order?

I am missing an item from my order, what do I do?

I received an incorrect item (design, style, color, size). What do I do?

I didn’t receive a tracking number. Where can I get the tracking number for my order?

Can I get a new item if my item arrives damaged?

Can I cancel my order and get refund?

Can I track my order?

How long does printing usually take?

Order "Returned to Sender"

Wrong address, lost order

Price dropped right after I bought the item, can I get the difference refunded?

Tracking shows delivered, package is missing?

Products

Do you offer customization of products?

Product Info and sizing