Help Center

FAQ

Shipping

Do you ship internationally?

How much does shipping cost?

Where do you ship from?

How long does shipping take?

I am missing an item from my order, what do I do?

Customs Fees, Additional Fees

Payments

What methods of payment do you accept?

Is my payment secure?

Sizing

How do I know what my size is?

Do you have a sizing chart?

What do I do if my item doesn’t fit or I need to exchange or return it?

Shoes sizing and exchanges

Orders, Tracking

How do I check the status of my Order?

I am missing an item from my order, what do I do?

I haven’t received my order yet. How can I check the status?

I received an incorrect item (design, style, color, size). What do I do?

I didn’t receive a tracking number. Where can I get the tracking number for my order?

Can I get a new item if my item arrives damaged?

Can I cancel my order and get refund?

Can I track my order?

Do you offer refunds or exchanges?

How long does printing usually take?

Order "Returned to Sender"

Wrong address, lost order

Price dropped right after I bought the item, can I get the difference refunded?

Products

Do you offer customization of products?

Product Info and sizing