I accidentally ordered the men's instead of the women's hoodie. Sent an email right away and they took care of the issue within 24 hours. The package shipped quickly and I am loving my hoodie! The S fits a bit big, but that's better than being too small. I get compliments all the time at work and I'm proud to wear this hoodie out in public. 4 stars instead of 5 because within a week I already found a hole - thankfully it's hidden by the pocket in the front.