Exchanges and Returns

We want you to be 100% Satisfied 
Every item you order at I Love Veterinary is printed for you, on-demand by hand. That’s what distinguishes us from other e-commerce retailers. We can't put returned items back on our warehouse shelves, and we don't resell them. However, we want to make sure you’re 100% satisfied with your order. This is why you can rely on our fair return policy.

Damaged or Defect Products: 
Sometimes our products can break during transport or in some cases it happens that our quality control misses some production flaw. We are all humans and mistakes happen and we are sorry for that. Just send us a photo of the defect of the product and we will send you an exchange ASAP. 

30-day Return Guarantee / 60-day for International Orders
Simply return your product within 30 days of receiving your order for any reason*.
Please note that you are responsible for covering the costs for returning the product to the address we provide once you inform us that you want to return the product.
We can offer you the following return options:

  • Exchange for a new Product / Store Credit
    Receive store credit which can be redeemed towards your next order.
  • Full refund
    Refund of the total purchase price is possible as long as you didn’t personalize the product.

any reason* - Product is defected upon arrival, broken upon arrival, size doesn't fit.

General dissatisfaction
Customers sometimes receive an item that is not as they expected it to look. This can happen due to the difference of the colors on the digital screen and the colors in person. Or, the quality of the material is not what they expected. Or even sometimes the print quality can be unsatisfying for someone. 
Please let us know about your dissatisfaction and the reason for it and we will try to do anything we can to resolve the issue. Please read the product information carefully, so you will know what to expect. If you are not sure about something, you can contact us before making a purchase.  

  • In cases of general dissatisfaction we don't issue full refunds.
  • We can agree to issue store credit in value of 70% of the unsatisfactory product price.
  • We can agree to issue refund in value of 50% of the unsatisfactory product price.