Refund policy

Our policy lasts 30 days for domestic and 60 for international orders . If this period has gone by since you've received your order, unfortunately we can’t offer you a refund or exchange.

We stand to our quality, if for any reason the product doesn't meet your expectations you can contact us and we will be happy to figure it out.

We offer 1 size up or down one time exchange for all apparel products and 2 sizes up or down for shoes. The exchange item is free of charge. The customer is responsible for the costs of the return of the item that doesn't fit; we will provide you with address.
If the size exchange request differs by more than 1 size (for apparel) or more than 2 sizes (for footwear), we offer size exchange for a fee (depending on the product).

We have a 30 days Money Back Guarantee Policy. If for any reason you wish to return your item and get a refund please let us know at support@iloveveterinary.com
We will give you the address for your return and all you have to do is cover the shipping costs for the return. Once we receive the returned item and we inspect it, if it is in good condition you will receive refund.

If you cancel your order in the first 24 hours after purchase, you will receive refund immediately.

If the item is personalized, engraved or customized, we do not accept returns and we do not issue refunds.

If there's a verifiable defect or quality concern, please contact us.